Rising Leaders University™

Rising Leaders University™ is a 4-hour session on Tuesday, January 21, from 1:30 - 5:30 pm that is geared toward your studio managers and leadership team. This is a great opportunity to let your leadership grow and learn to help you with your business! Rising Leader University will be held in person at Amelia Island and is only $109 per person to attend!

*Rising Leaders Members, please use your promo code to receive your discount. The code is available on the Rising Leaders forum.

Wine Pairing Night with the MTJGD™ Team

Immerse yourself in the art of wine pairing as an expert sommelier guides us through a curated selection of exquisite wines, each thoughtfully matched with gourmet foods. Space is limited and each person attending the wine pairing will need their own ticket to this add-on event.

The Ritz-Carlton Culture of Excellence

A Culture of Excellence | Building Success from Within:
Employee mindset has everything to do with whether your business survives or thrives because engaged employees create engaged and loyal customers.
An award-winning employment brand, through this session, The Ritz-Carlton shares best practices on how to activate and sustain a culture where valued and empowered employees own the customer experience. Whether you’re re-opening your business in a changed world or re-vitalizing a flagging culture that has shifted to a virtual work environment, our trusted processes take the guesswork out of selection, onboarding, upskilling and retention of talent. Leaders ready to transform their organization will walk away with actionable ideas to elevate experiences and engage employees.
Distinctive Topics
The Ritz-Carlton Culture: Through this in-depth review, you will learn about The Credo, Motto, The Three Steps of Service, The Employee Promise, and the 12 Service Values of The Ritz-Carlton.
Simple, Sustainable Processes: One cannot extend legendary service without having robust systems and processes in place. You will hear about the selection process at The Ritz-Carlton and how we onboard talent and reward and recognize our associates.
Employee and Customer Engagement: The foundation of driving customer engagement is having engaged employees. You will be introduced to the three levels of employee engagement and shown techniques that will enable you to personalize your service and create emotional connections.
The Importance of Empowerment: Empowering your employees is an imperative component of legendary service. You will learn about The Ritz-Carlton Empowerment Guidelines, including how these reduce problem resolution costs and create consistently exceptional service.
This one hour premium session will take place on Friday, January 24 at 9:00 am. Each person attending will need a ticket to this add-on event.

Masters Day: Finance 2.0

In this advanced session taught by Misty Lown and Jeff Homer, we’ll dive deep into strategic financial management, going beyond the basics to equip you with tools for powerful decision-making and long-term growth. Here's what you'll gain:

Operational Finance Mastery: Learn how to dissect and optimize every aspect of your studio’s operations with in-depth financial analysis.
Advanced P&L Formatting: Discover how to format your P&L and chart of accounts for actionable insights and enhanced decision-making.
Cost Analysis: Differentiate between fixed and variable costs and learn how to leverage this understanding to control expenses.
Income Statement Analysis: Unlock the power of income statements, using ratio and margin trends to benchmark and set performance targets.
Operating Leverage Insights: Understand how to balance fixed and variable costs to enhance your studio’s profitability during both growth and slower periods.
Real-World Examples: Learn from anonymized case studies from actual due diligence processes, giving you practical insights into studio financial assessments.
Budgeting 2.0: Master the budget process, from setting financial targets to conducting variance analysis, and even converting financial goals into enrollment targets for greater clarity and control.
Capital and Funding: Explore small business funding options—from SBA loans to merchant cash advances—and understand how to evaluate equity and other capital sources to fuel your studio's growth.
Whether you’re looking to enhance profitability, improve operational efficiency, or prepare for future expansion, Financial Masters Day 2.0 provides the advanced financial strategies and tools to take your studio to the next level.

Masters Day will be on January 24 from 11:30 am - 5:30 pm. Lunch will be included. Each person attending will need a ticket to this add-on event. Have more than one staff that you'd like to attend? Buy your ticket at full price and each additional ticket for your studio will be 50% off!